Returns
At Jobe, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility:
- To be eligible for a return, items must be unworn and unused, and in the same condition as you received them. They must also be in the original packaging.
- A receipt or proof of purchase may be requested.
- Returns must be initiated within 30 days of the purchase date.
Return Process:
1. Initiate Return:
To initiate a return, please submit a return request using the form below. Once the request is submitted, our customer service team will review it.
2. Return Request Outcome:
Once your return request has been reviewed, you will receive an email with the outcome of your request and instructions on how to proceed.
3. Packaging: Carefully package the item(s) you wish to return, ensuring they are adequately protected during transit.
4. Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to a defect or error on our part.
5. Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
6. Refund/Exchange: Upon successful inspection, we will process your refund to the original method of payment or exchange the item(s) as per your request.
Exceptions:
- Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for details.
- Products purchased on sale and gift cards are not eligible for returns.
