Returns
Black Friday Cyber Monday 2026 (Australian orders)
- Sale items can’t be returned, refunded or exchanged for change of mind.
- Items discounted by 50% or more, and items added after checkout through a post-purchase offer, are final sale.
- Full-price items in the same order can still be returned for change of mind within 30 days.
- Faulty items are always covered under the Australian Consumer Law, including sale and final sale items.
Full details: Black Friday T&C’s
At Jobe, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility
- To be eligible for a return, items must be unworn and unused, and in the same condition as you received them. They must also be in the original packaging.
- A receipt or proof of purchase may be requested.
- Returns must be initiated within 30 days of the purchase date.
Return process
- Initiate return: submit a return request using the form below. Once the request is submitted, our customer service team will review it.
Return form
- Return request outcome: once your return request has been reviewed, you will receive an email with the outcome of your request and instructions on how to proceed.
- Packaging: carefully package the item(s) you wish to return, ensuring they are adequately protected during transit.
- Shipping: you are responsible for the shipping costs associated with the return, unless the return is due to a defect or error on our part.
- Inspection: once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
- Refund/exchange: upon successful inspection, we will process your refund to the original method of payment or exchange the item(s) as per your request.
Exceptions
- Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for details.
- Products purchased on sale and gift cards are not eligible for returns.
