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Returns
At Jobe, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility:
- To be eligible for a return, items must be unworn and unused, and in the same condition as you received them. They must also be in the original packaging.
- A receipt or proof of purchase may be requested.
- Returns must be initiated within 30 days of the purchase date.
Return Process:
- Initiate Return: Contact our customer service team to initiate the return process. You can reach us via email at customerservice@jobesports.com.au.
- Return Authorisation: Once your return request is approved, you will receive a return authorisation number and instructions on how to proceed.
- Packaging: Carefully package the item(s) you wish to return, ensuring they are adequately protected during transit.
- Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to a defect or error on our part.
- Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
- Refund/Exchange: Upon successful inspection, we will process your refund to the original method of payment or exchange the item(s) as per your request.
Exceptions:
- Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for details.
- Products purchased on sale and gift cards are not eligible for returns.
Shipping & Delivery
Free shipping on all orders over $99
Standard shipping rates are $14.99 (orders under $99).
Please allow an additional 24 hours for order processing before shipment.
No delivery on weekends or holidays within each state.
Estimated delivery times are as follows:
- Metro NSW / QLD / VIC: 2-3 Business Days
- All other NSW / QLD / VIC / TAS: 3-5 Business Days
- SA / NT / WA: 4-7 Business Days
Warranty
We strive to make the best products in the world.
From the initial product development process to our sourcing strategy, and at manufacturing, we have rigorous quality controls to minimise the incidence of issues.
However, from time to time, warranty claims will arise. Our goal is to get you back on the water as quickly as possible.
We offer a 5-Year Warranty on all Inflatable Stand Up Paddle Boards, 3-Year Warranty on Towables, Kayaks and Leisure Inflatables from your date of purchase.
